Privacy Policy

GRIT VISA ("we", "us", "our") is a UAE-based outbound visa consultancy operated by GRIT Technologies FZE LLC. This Privacy Policy explains how we collect, use, store, and share your personal data and travel documents when you use our website, create a GRIT account, or submit a visa application.

By using our services, you agree to the practices described in this policy.

Depending on the service you use, we may collect:

• Identity data — full name, nationality, date of birth, passport number, and Emirates ID details.
• Contact data — email address, phone or WhatsApp number, and city of residence.
• Travel data — destination country, purpose of travel, expected stay, and number of travellers.
• Document data — passport copies, photographs, UAE residence visa, Emirates ID, bank statements, NOC letters, and travel bookings you upload to your GRIT account.
• Payment data — payment confirmations and transaction references. Full card details are handled by our payment providers and are never stored on our servers.
• Technical data — IP address, browser type, device information, and pages visited.

• Directly from you when you complete an application, upload documents, contact us, or register as a B2B partner.
• Automatically through cookies and similar technologies when you browse our website.
• From third parties such as embassies, consulates, visa application centres (VFS, TLScontact), and payment providers involved in processing your application.
• From document scanning when our secure vault extracts details from documents you upload to help pre-fill your application.

We use your personal data and documents to:

• Assess your eligibility and prepare your visa application.
• Verify the accuracy of the information and documents you provide.
• Submit your application to the relevant embassy, consulate, or visa application centre.
• Process payments and issue confirmations for our services.
• Send you application status updates, document requests, and important notices by email and dashboard notification.
• Provide customer support and respond to your enquiries.
• Comply with legal, regulatory, and anti-fraud obligations.

Travel documents are treated with the highest level of care:

• Secure storage — documents you upload are stored in your personal GRIT Vault and transmitted over encrypted connections.
• Controlled access — only authorised GRIT VISA staff handle your documents, and every access to a stored document is recorded in a secure audit log.
• Purpose limitation — documents are used solely for processing and supporting your visa application and are never shared for marketing purposes.
• Sharing with authorities — we share only the documents required by the embassy, consulate, or visa application centre handling your application.
• Deletion — you may request deletion of documents from your vault at any time, subject to any legal retention requirement.

We do not sell your personal data. We share it only where necessary:

• With the embassy, consulate, or visa application centre processing your application.
• With payment providers to process and verify your payments.
• With trusted service providers who support our operations under confidentiality obligations.
• Where required by law, court order, or a competent government authority.

We keep your personal data and documents only as long as necessary to provide our services and to meet legal, accounting, and reporting requirements. When data is no longer required, it is securely deleted or anonymised.

We apply technical and organisational safeguards to protect your data, including encrypted transmission, restricted access controls, activity logging, and regular review of our security practices. No method of transmission or storage is completely secure, but we work to protect your information to the highest practical standard.

You may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your data, where no legal obligation requires us to retain it.
• Withdraw consent for optional communications at any time.

To exercise any of these rights, contact us using the details below.

We use cookies and similar technologies to keep you signed in, remember your theme preference, and understand how our website is used. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our services are intended for adults. Applications for minors are submitted by a parent or legal guardian, who is responsible for providing the relevant documents and consent.

Your data may be transferred to and processed in countries where our partners, embassies, or service providers operate. Where this happens, we take reasonable steps to ensure your data continues to receive an appropriate level of protection.

We may update this Privacy Policy from time to time. The latest version is always published on this page with an updated date. Continued use of our services after changes means you accept the revised policy.

For any privacy question or request, contact us at hello@gritvisa.com or on WhatsApp at +971 54 560 5512.

GRIT VISA — operated by GRIT Technologies FZE LLC, United Arab Emirates.